The problem
Where customers slip away.
Booking platforms take a big cut
OTAs such as Booking.com, MakeMyTrip, Goibibo, Agoda and Airbnb bring guests, but their commission comes off every booking, and they keep the guest relationship. Repeat guests often book through them again instead of directly.
Enquiries pile up in DMs and WhatsApp
“Room available for 12th–14th?” “Price for 4 people?” “Is the trek on this weekend?” The same questions arrive all day on Instagram and WhatsApp. Reply late, and the traveller books whoever answered first.
Seasonal rush, then empty months
Peak weekends and holidays sell out, then weekday rooms and off-season slots go empty. There is no list of past guests to bring back with an offer when you need bookings.
Advances, waivers and no-shows are handled by hand
Collecting advances over UPI screenshots, chasing ID proofs and medical or waiver forms for adventure activities, and last-minute no-shows all eat into the team’s time.
The system we build
From first search to repeat customer.
- 01
Attract
Instagram and Meta ads with reels of the real experience, Google search ads for queries like ‘resort in Coorg’ or ‘rafting in Rishikesh’, and a Google Business Profile with rates, photos and reviews so you show up in Maps and Google’s hotel results.
- 02
Convert
A fast, mobile-first site with rooms, packages, live availability and a best-rate-direct offer, taking payment through Razorpay or UPI. It syncs with your channel manager so rooms are never double-booked.
- 03
Automate
A WhatsApp bot answers availability, rates, itinerary and pickup questions 24×7 in English and Hindi, sends the payment link, and collects guest details, ID and (for adventure activities) waiver forms before arrival.
- 04
Follow up
Pre-arrival messages with directions and upsells (airport pickup, early check-in, activities), a review request on Google or TripAdvisor after checkout, and off-season offers to past guests.
- 05
Measure
A simple dashboard shows direct vs OTA bookings, occupancy by source, cost per booking by ad and season, and which rooms and packages sell best, so you know where to spend next season.
Starter bundle
Direct Bookings Kit
A pre-scoped setup that covers the essentials for Travel, Hotels & Adventure. We tailor it on a short call, and the quote is fixed.
- Booking website with rooms, packages and direct payments
- Channel manager sync to avoid double bookings
- WhatsApp bot for availability, rates, ID and waiver forms
- Google Business Profile and review requests (Google & TripAdvisor)
- Pre-arrival upsells and off-season offers to past guests
- Monthly bookings dashboard: direct vs OTA
Services involved
What goes into your system.
Fast, mobile-first business websites and landing pages that turn visitors into calls, WhatsApp chats and bookings.
Official WhatsApp Business API, green tick, chatbot, catalogue and broadcasts that reply in seconds.
Facebook and Instagram ads with Click-to-WhatsApp, CRM-synced lead forms, retargeting and fresh creatives.
Technical SEO, Google Business Profile, local SEO, content and AI search visibility that compounds.
Tally, ERP, Razorpay, PhonePe, Cashfree, Shiprocket and Google Sheets integrations so your tools share data.
Fixed quote
A clear, fixed price after a 20-minute call. No surprise bills.
Pay in milestones
Projects: 40% to start, 30% on design approval, 30% at launch.
You own everything
Code, domain, ad accounts, WhatsApp number and data — in your name.
Weekly previews
See real progress on a live link every week, not just status updates.
30 days of free fixes
Anything not working as agreed after launch, we fix at no cost.
Talk to the builder
No account managers. You speak with the engineers doing the work.
FAQ
Questions, answered.
Should we stop listing on Booking.com, MakeMyTrip or Agoda?+
No. OTAs are useful for discovery, especially for first-time guests. The goal is to win repeat guests, referrals and people who find you on Instagram or Google as direct bookings, so a bigger share of revenue avoids commission.
Will the booking website work with our channel manager or PMS?+
Usually, yes. We connect the website's booking engine to common channel managers and property management systems, so availability and rates stay in sync with the OTAs and you never sell the same room twice. We confirm compatibility with your system on the first call.
Can guests pay an advance online?+
Yes. We integrate Razorpay or UPI payment links with your packages, so guests pay an advance or the full amount while booking, and both you and the guest get an instant WhatsApp confirmation.
Can the system collect waivers and medical forms for adventure activities?+
Yes. Before the activity, guests get a WhatsApp link to a short form for ID, emergency contact, health declaration and consent. You see who has completed it on the day, instead of chasing paper forms at the start point.
We get foreign travellers too. Does WhatsApp work for them?+
Yes. WhatsApp is widely used by international travellers, and the bot can reply in English by default with Hindi for domestic guests. The website can show prices clearly, and payments can accept international cards through your gateway.
Our business is seasonal. Is a monthly plan worth it?+
You can pause or reduce marketing in the off-season, and monthly plans can be cancelled any month. Many operators use the quiet months to build their past-guest list and run early-bird offers for the next season.
How long does it take to go live?+
The Direct Bookings Kit usually takes 3–4 weeks. We recommend launching at least 4–6 weeks before your peak season, so reviews and ads have time to build up.
Let's grow your business.
One message is enough. You'll speak directly with the engineer who builds your system — and get a fixed quote, not a sales pitch.